If a set of headphones do not produce sound when plugged into a Windows computer, complete the following solutions in order:

  1. Ensure that the headphone jack is fully plugged into the system
  2. Try another pair of headphones to verify you do not have a bad set
  3. Restart the computer by going to the "Start" menu in the bottom left hand corner. Under the power options, select the "Restart" command

If none of the above solutions worked, contact technology support.