You can view email, text, and app notification delivery statistics for a post. This allows you to see which email or cell phone numbers are failing, along with who opened the post.
- From Home, locate the post and click on the number of people notified "x Notified" at bottom of post.
- Or, from post detail page (in My Account), click on the number notified "x Notified" located in right sidebar. (Note: You must be the post author or admin in order to see delivery statistics.)
- The Detailed Message Delivery Statistics highlight how users were reached and by what method, email, text or app notification.
- Use sort and filter options for each column.
- If the post was sent to students, click Students to see the students' delivery stats.
Common Status Types
Definition of status types you may see when viewing delivery statistics:
- Delivered: The email or text was successfully delivered to recipient.
- Bounced: The email was not delivered. Likely, their email address needs to be updated.
- Opened: The user opened the email.
- Clicked: The user clicked on at least one link inside the email.
- Invalid: The phone number is incorrect. Likely, their phone number needs to be updated.
- Blocked: The user has blocked emails from ParentSquare.
- n/a: Either there is no address on file for this user or they have opted out of that notification method.