Support

Using Your Computer 1

• How do I take a screenshot of my computer screen?

Web Broswers 3

• How do I open an Incognito/Private Browsing mode in my web browser?
• How do I clear cookies in my browser?
• Why am I seeing a "Your connection is not fully secure" Error Message

Headphones 1

• Headphones are not playing sound from my Windows computer

Microsoft Office 4

• I am trying to open saved Word documents, but it says I have to "close the dialogue box"
• How do I save my Microsoft Word document as a PDF?
• How do I save a Microsoft PowerPoint presentation as a PDF?
• How do I get my PowerPoint presentation to show up on my SMART Board?

OneDrive 1

• How do I share a file on OneDrive with a specific group of staff members?

Gmail 3

• I am unable to access my additional Google email account(s)
• How do I create a group in Gmail?
• How do I prevent emails from going to spam in Gmail?

Veyon 1

• How to use Veyon Classroom Monitoring Software

Securly Classroom 2

• How to use Securly Classroom?
• Why can't I see my student's screen in Securly Classroom?

Logging In 1

• Chromebook asks for old password when logging in

Google Classroom 1

• Why can't parents join Google Classroom?

RaiderID 4

• What is RaiderID?
• What do I do if I don't know my RaiderID password?
• How do I switch between organizational Microsoft accounts?
• How many characters can a district-issued account name contain?

Two-Step Verification 5

• What is two-step verification?
• How do I add the Microsoft Authenticator app as a two-step verification method?
• How do I add a text message as a two-step verification method?
• How do I add a phone call as a two-step verification method?
• How do I add a phone call to a classroom/office desk phone as a two-step verification method?

Zoom 2

• How do I install the Zoom Meeting application onto my device?
• How do I rotate or flip my webcam in Zoom?

SMART Board 3

• How do I open files from a USB drive on a SMART Board?
• How do I add a website as a favorite on the home screen of a SMART Board?
• How do I turn on SMART Ink?

SMART Notebook 1

• How do I install SMART Notebook on my personal device?

Teachers 2

• How do I restore an archived class in Google Classroom?
• How do I download quizzes and assignments in Google Classroom?

Logging In 1

• Why does Clever keep redirecting me back to the login screen?

Phone System 1

• How do I setup my voicemail?

SmartPass 1

• How do I restart my classroom SmartPass tablet?

Raider Print 1

• How do I print?

Groups 2

• How do I add members to my group in ParentSquare?
• How do I remove members from my group in ParentSquare?

Posts 4

• How do I create a ParentSquare post from my web browser?
• How do I edit a ParentSquare post?
• How do I create a ParentSquare post from the app?
• How do I see if someone read or opened my ParentSquare post?

Direct Messages 2

• How do I send a Direct Message on the ParentSquare app?
• What is the difference between a ParentSquare post and a Direct Message?

Notifications 1

• How do I adjust my ParentSquare notification settings?

Mobile App 1

• How do I download the ParentSquare app?

Wi-Fi 4

• How do I connect to "LakotaStaff" Wi-Fi on campus?
• How do I connect to "LakotaStudent" Wi-Fi on campus?
• How do I connect to "LakotaGuest" Wi-Fi on campus?
• How do I make and receive phone calls and text messages over Wi-Fi?

Google Drive 3

• What do I do if my Google Drive (also known as "G" drive) disappeared on my computer?
• How do I save a Google Doc as a PDF?
• How do I save my Google Slides presentation as a PDF?

Google Chrome 1

• How do I "sign in and sync" in Google Chrome?