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Knowledge base
General
Using Your Computer
1
How do I take a screenshot of my computer screen?
Web Broswers
3
How do I open an Incognito/Private Browsing mode in my web browser?
How do I clear cookies in my browser?
Why am I seeing a "Your connection is not fully secure" Error Message
Audio/Sound
Headphones
1
Headphones are not playing sound from my Windows computer
Microsoft
Microsoft Office
4
I am trying to open saved Word documents, but it says I have to "close the dialogue box"
How do I save my Microsoft Word document as a PDF?
How do I save a Microsoft PowerPoint presentation as a PDF?
How do I get my PowerPoint presentation to show up on my SMART Board?
OneDrive
1
How do I share a file on OneDrive with a specific group of staff members?
Lakota Email
Gmail
3
I am unable to access my additional Google email account(s)
How do I create a group in Gmail?
How do I prevent emails from going to spam in Gmail?
Classroom Monitoring Software
Veyon
1
How to use Veyon Classroom Monitoring Software
Securly Classroom
2
How to use Securly Classroom?
Why can't I see my student's screen in Securly Classroom?
Chromebooks
Logging In
1
Chromebook asks for old password when logging in
Learning Management Systems (LMS)
Google Classroom
1
Why can't parents join Google Classroom?
Account Management
RaiderID
4
What is RaiderID?
What do I do if I don't know my RaiderID password?
How do I switch between organizational Microsoft accounts?
How many characters can a district-issued account name contain?
Two-Step Verification
5
What is two-step verification?
How do I add the Microsoft Authenticator app as a two-step verification method?
How do I add a text message as a two-step verification method?
How do I add a phone call as a two-step verification method?
How do I add a phone call to a classroom/office desk phone as a two-step verification method?
Video Conferencing
Zoom
2
How do I install the Zoom Meeting application onto my device?
How do I rotate or flip my webcam in Zoom?
SMART Technologies
SMART Board
3
How do I open files from a USB drive on a SMART Board?
How do I add a website as a favorite on the home screen of a SMART Board?
How do I turn on SMART Ink?
SMART Notebook
1
How do I install SMART Notebook on my personal device?
Google Classroom
Teachers
2
How do I restore an archived class in Google Classroom?
How do I download quizzes and assignments in Google Classroom?
Clever
Logging In
1
Why does Clever keep redirecting me back to the login screen?
Classroom/Office Technology
Phone System
1
How do I setup my voicemail?
SmartPass
1
How do I restart my classroom SmartPass tablet?
Print/Copy/Scan
Raider Print
1
How do I print?
ParentSquare
Groups
2
How do I add members to my group in ParentSquare?
How do I remove members from my group in ParentSquare?
Posts
4
How do I create a ParentSquare post from my web browser?
How do I edit a ParentSquare post?
How do I create a ParentSquare post from the app?
How do I see if someone read or opened my ParentSquare post?
Direct Messages
2
How do I send a Direct Message on the ParentSquare app?
What is the difference between a ParentSquare post and a Direct Message?
Notifications
1
How do I adjust my ParentSquare notification settings?
Mobile App
1
How do I download the ParentSquare app?
Networking
Wi-Fi
4
How do I connect to "LakotaStaff" Wi-Fi on campus?
How do I connect to "LakotaStudent" Wi-Fi on campus?
How do I connect to "LakotaGuest" Wi-Fi on campus?
How do I make and receive phone calls and text messages over Wi-Fi?
Google
Google Drive
3
What do I do if my Google Drive (also known as "G" drive) disappeared on my computer?
How do I save a Google Doc as a PDF?
How do I save my Google Slides presentation as a PDF?
Google Chrome
1
How do I "sign in and sync" in Google Chrome?
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